CX Monitoring
Preview problems and monitor your business running smoothly
Monitor your business processes in real time and respond quickly if issues arise!
Proactive & preventive management
Proactive and preventive monitoring, anticipating the problem before it affects the customer.
Customized alerts & reports
Generation of customized alerts and reports according to the customer's needs to help monitor e-commerce.
Customers satisfied
Customers with a great experience on the website and less complaints at the customer service center.
Why do you need CX Monitoring
Reactive management as “fire fighting”
There is no preventive measures, they are always "putting out fires" - "fire fighting" every day = chaos.
Do not control the issues
There is no control/metrics of what is going wrong (how many errors are happening and which products or orders).
Customers unsatisfied
Proactive and preventive monitoring, anticipating the problem before it affects the customer.
Target
eCommerce Customers
Any company that uses SAP Commerce Solution or another platform and also any type of application that needs to anticipate issues with previously alerts, reports and dashboard.
CUSTOMERS
They have used CX Monitoring
Make it easier with CX Monitoring
We also have these products to get more benefits
Innovating together with manufacturers and customers through our multiplatform CX Suite, that summarizes all the experience we have accumulated.
ASAP Update
Cloud Autoscale
AMS Plus
Coming Soon
CX SUITE
Commerce
Plug&Play
In-Store
Monitoring
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Digiu fue fundamental en nuestro proceso de transformación digital, no solo en la implementación de un nuevo canal -ecommerce B2B- y en la integración de nuestros procesos, sino también en la estructuración de un plan estratégico para nuestro modelo de negocio y clientes.
Icíar Balza Head de ECommerce en Gonvarri Industries