Monitor your business processes in real time and respond quickly if issues arise!
Proactive and preventive monitoring, anticipating the problem before it affects the customer.
Generation of customized alerts and reports according to the customer's needs to help monitor e-commerce.
Customers with a great experience on the website and less complaints at the customer service center.
There is no preventive measures, they are always "putting out fires" - "fire fighting" every day = chaos.
There is no control/metrics of what is going wrong (how many errors are happening and which products or orders).
Proactive and preventive monitoring, anticipating the problem before it affects the customer.
Any company that uses SAP Commerce Solution or another platform and also any type of application that needs to anticipate issues with previously alerts, reports and dashboard.
They have used CX Monitoring
Innovating together with manufacturers and customers through our multiplatform CX Suite, that summarizes all the experience we have accumulated.
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Digiu fue fundamental en nuestro proceso de transformación digital, no solo en la implementación de un nuevo canal -ecommerce B2B- y en la integración de nuestros procesos, sino también en la estructuración de un plan estratégico para nuestro modelo de negocio y clientes.
Icíar Balza Head de ECommerce en Gonvarri Industries