Optimize Operations with
CX Monitoring
Track and tackle business issues in real time!
Benefits
- Proactive & preventive management
- Customized alerts & reports
- Customers satisfied
Proactive & Preventive Management
Anticipate and neutralize problems with our vigilant approach, protecting the customer experience.
Customers Satisfied
Enhance your web experience leading to fewer service center inquiries and more satisfied customers.
Customized alerts & reports
Generate customized alerts and reports tailored to your customer's needs, enhancing e-commerce efficiency.
No More Complaints
Stay ahead with us by identifying and resolving issues before your customers even notice them.
SUCCESSFUL CASES
Uncover where CX Monitoring drives real-world success
SAP ECC/HANA Radical change in integrated processes
Direct Order integration to SAP ECC and S4HANA through SCPI
Leading distributor of steel products and services in Southern Europe. The group provides steel products in Spain, Portugal, Germany and United Kingdom to heavy industries like Volkswagen.
IDE development and Order Automation
- Integrations for S4/HANA and ECC;
- ABAP development;
- SCPI Cloud integration.
Radical change in Order Process Automation
Allowing now customers to order directly from their ERP to Gonvarri and through B2B Platform.
E-commerce B2B increased KPIs and sales data
Leading distributor of products and services to proximity retailers in Southern Europe. The group provides services to more than 300,000 delivery points in Spain, France, Italy, Portugal and Poland, as well as in more than 45,000 point of sale terminals.
Business dissatisfied with tool after implementation
- 2 months initial scope;
- +40 open issues +1 year;
- Total transformation of the infrastructure;
- Use of exclusive extensions (Flieger Commerce) for key topics;
- +15 SAP Commerce / Hybris expert profiles during the initiative.
Radical change in KPIs performance and sales data
- Today, the online channel has expanded to other regions and new businesses and models;
- We continue working for the last 4 years providing AMS services and new implementations.
Anticipated problems before customers call them.
Leading company in Germany that offers everything necessary for the baby and innovative products to help parents. pacifiers, bottles and cups, teethers, oral care products, thermal bags, lactation and feeding products, cleaning and sterilization products, gift sets
No more customer complaints.
Our first customer using CX Monitoring Cloud with a lot of e-commerce issues and we provide the solutions to reduce the number of customer complaints through the creation of alerts and customized reports to anticipate the problem.
E-commerce B2B increased KPIs and sales data
ToysâRâUsÂź is the beloved brand of kids all over the worldâŠand we know how to have lotsa fun! You can explore awesome DIY play activities, toy reviews, printable fun and, of course, SO many toys! The hottest, the gotta-have-âems, the new favorite besties and more.
CX Monitoring Cloud in TOYSRUS was used to fix the following issues:
- Negative Stock
- Orders held older than 48 hours (order payments not processed)
- Drop-shipping orders with incorrect shipping method
- Prevent customers buy products at â0 priceâ
- Checkout problems
Get the answers you need â contact us now!
Know more of
our solutions
We transform our deep experience into innovative products and services.