Customer Experience (CX) has become one of the key pillars for business success in the digital environment. Companies are increasingly seeking solutions that enable proactive monitoring, problem prevention, and efficient management of the customer journey.
In this context, SAP certification for a customer experience-focused product represents a significant step forward regarding reliability and seamless integration with enterprise management tools. CX Monitoring, developed by Digiu Digital, is now officially part of the SAP Store, reinforcing its credibility and ensuring full compatibility with the SAP ecosystem.
But what does this mean in practice? And what are the benefits for companies already using SAP solutions?
What does it mean to be an SAP-Certified product?
For software to be listed in the SAP Store, it must go through a rigorous validation process to ensure it meets high standards of quality, security, and compatibility with SAP solutions. This process includes:
- Integration testing with SAP systems to ensure smooth and error-free performance.
- Compliance with best market practices, ensuring that the solution delivers real value to users.
- Security and stability, essential for companies handling large amounts of data and critical operations.
With this certification, CX Monitoring is officially recognized as a reliable and optimized solution for SAP environments, giving companies greater confidence when implementing the tool.
What does it mean to be an SAP-Certified product?
For software to be listed in the SAP Store, it must go through a rigorous validation process to ensure it meets high standards of quality, security, and compatibility with SAP solutions. This process includes:
- Integration testing with SAP systems to ensure smooth and error-free performance.
- Compliance with best market practices, ensuring that the solution delivers real value to users.
- Security and stability, essential for companies handling large amounts of data and critical operations.
With this certification, CX Monitoring is officially recognized as a reliable and optimized solution for SAP environments, giving companies greater confidence when implementing the tool.
What are the benefits of SAP-Certified CX Monitoring?
Being part of the SAP Store offers advantages for both new customers interested in the solution and companies already using SAP’s ecosystem. The key benefits include:
- Seamless integration – Companies using SAP can adopt CX Monitoring with minimal adjustments or customizations.
- Real-time monitoring – Detects and resolves CX issues before they impact customer satisfaction.
- Increased operational efficiency – Reduces response times and enhances customer support quality.
- Detailed reports and customizable alerts – Provides strategic insights for better decision-making.
- Scalability and innovation – A solution built to grow with your business and adapt to future needs.
Moreover, SAP certification gives greater visibility and credibility to CX Monitoring, ensuring that the solution remains aligned with the industry’s best practices.
Why is this certification important for Customer Experience Management?
Customer experience issues can have significant negative impacts, from dissatisfaction to lost business opportunities. CX Monitoring acts as a preventive management system, helping companies:
- Identify and resolve issues before they affect customers.
- Gain precise insights to optimize processes.
- Manage crises more effectively.
- Continuously improve customer experience.
SAP certification reinforces CX Monitoring’s commitment to quality and reliability, making it a strategic choice for companies looking to enhance customer experience intelligently and proactively.
Learn more about CX Monitoring
To better understand how this solution can transform customer experience and improve efficiency in your company, watch the explainer video:
If your organization already uses SAP Commerce or other SAP ecosystem tools, integrating CX Monitoring can be a game-changing step toward enhancing operations and delivering an outstanding customer experience.