In this post we would like to share with you the interview that IT Trends magazine did with our CEO, Emilio Osete. In it, Emilio addresses the transformation that the company has undergone since its inception and what the trajectory has been like until it became the only consulting firm focused 100% on the implementation of solutions and sale of Customer Experience licenses, SAP’s fastest growing area. , along with BTP. Below I present some of the main reflections of our CEO: Personalization, digital channels and artificial intelligence are key right now. In no time, AI will transform the customer experience. Efficiency is vital, but customer experience is at the heart and will significantly influence the future of business. LEADERS IN SAP CX IN SOUTHERN EUROPE The interview reveals Digiu Digital’s strong position as a leader in digital transformation. A company committed to innovation and customer satisfaction, with a unique ability to anticipate trends, adapt to changes and collaborate closely with our customers to drive success in a constantly evolving digital world. You can watch the entire interview below. https://youtu.be/yylYj36zBPQ Be Digiu. Be Digital At Digiu Digital, we believe in making digitization as simple as possible. We want to take your business to the next level in the digital world. We are experts in e-Commerce and digital transformation, with more than 18 years of experience and more than 500 innovative projects in more than 25 countries, being CX leaders in Southern Europe. Contact us and discover how we can simplify digitalization for your company. Discover our solutions
Navigating the fast-paced digital landscape requires more than just agility; it demands strategic clarity and alignment, which is where Objectives and Key Results (OKRs) come into play. At Digiu Digital Group, we embrace OKRs as a cornerstone for not just managing performance, but also for fostering robust internal communication. What are OKRs? OKRs (Objectives and Key Results) are a framework for defining and tracking objectives and their outcomes. Developed within Intel and brought to the limelight by Google, OKRs are about setting ambitious goals (Objectives) and pairing them with concrete, measurable actions (Key Results). This methodology focuses on setting measurable goals that push the entire organization forward in a unified direction. OKRs serve a dual purpose. Firstly, they provide a clear direction for what the organization aspires to achieve in a set period. Secondly, they offer measurable steps to gauge how close an individual, team, or the entire company is to reaching these goals. By aligning personal performances with company objectives, OKRs ensure that everyone’s work contributes to the bigger picture. Advantages of OKRs OKRs provide a roadmap for organizations, aligning the efforts of individual team members with the company’s overarching goals. Futhermore, here more strategic advantages of this methodology: Strategic alignment For instance, if the company’s objective is to increase market share, a marketing team’s OKR could involve launching a specific number of targeted campaigns to reach new audiences. Increased transparency This approach allows everyone in the organization to see what others are working on, promoting a culture of openness and shared responsibility. Enhanced focus and clarity Teams can prioritize tasks that directly contribute to achieving key results, minimizing distractions and enhancing productivity. Improved accountability Clear KRs ensure that each team member knows what is expected of them, fostering a sense of ownership and responsibility. Agility and flexibility If customer feedback indicates a shift in needs, OKRs can be quickly adjusted to reflect new priorities. Boost in employee engagement Seeing how their work directly contributes to the company’s goals can significantly enhance employee motivation and satisfaction. How does it work in practice? Objective (O): Improve customer experience for a technology company. Key Results (KRs): KR1: Increase the Customer Satisfaction Score (CSAT) from 80% to 90% by the end of the quarter. KR2: Reduce the average customer support response time from 24 hours to 12 hours within the next two months. KR3: Implement a new customer feedback system and collect at least 500 evaluations by the end of the semester. Application of the OKR: Planning and Action: The team sets specific strategies to achieve each KR. For KR1, this might involve enhancing customer service training. For KR2, optimizing internal processes or implementing new support tools might be necessary. And for KR3, developing and launching an effective feedback tool is key. Monitoring: The team regularly tracks progress against these KRs. This can be done through weekly meetings or using a dashboard that displays real-time progress. Adjustments: If at any point the KRs are not being met as planned, the team can review and adjust their strategies. For instance, if the customer response time is not improving, the team might need to investigate and resolve bottlenecks in the support process. Evaluation and Reflection: At the end of the OKR period, the team evaluates performance and reflects on what worked well and what could be improved. This evaluation forms the basis for setting the next OKRs. This process ensures that the company not only sets ambitious goals but also creates a clear and measurable path to achieve them, promoting continuous improvement and team accountability. How to develop a effective communication of OKRs? Successfully implementing Objectives and Key Results (OKRs) in any organization hinges not just on the clarity of the goals themselves, but critically on how these goals are communicated within the team. Effective communication of OKRs transforms them from mere objectives on paper to dynamic tools that drive the entire organization towards unified success. It involves a systematic approach to ensure that every team member not only understands the OKRs but is also fully aligned and engaged with them. In this section, we will explore practical strategies and best practices for effectively communicating OKRs, ensuring that they become an integral and functional part of your organizational culture. From setting clear expectations to fostering a culture of feedback and recognition, effective communication is the key that unlocks the true potential of OKRs in driving organizational success and employee engagement. Regular OKR reviews Holding monthly or quarterly OKR review meetings ensures everyone is on track and can adjust their efforts if needed. OKR dashboards Implementing digital dashboards where everyone can see and update their OKRs promotes transparency and real-time tracking. Leadership-led OKR setting When leaders actively participate in setting and communicating their OKRs, it sets a tone of commitment and clarity for the entire organization. Interactive OKR workshops Conducting workshops or training sessions helps employees understand the importance of OKRs and how to effectively set and achieve them. Feedback loops Establishing channels for ongoing feedback about OKRs encourages continuous improvement and adaptation. At Digiu Digital Group, OKRs have become more than a strategic tool; they are integral to our communication and organizational culture. By effectively implementing and communicating OKRs, we’ve seen enhanced alignment, increased transparency, and a boost in team morale and productivity.
The fusion of ERP (Enterprise Resource Planning) and e-commerce technologies is revolutionizing the very fabric of business operations. In a world where adaptability is the currency of success, the synergy between these two pillars of modern business infrastructure has become a defining factor. Recent research conducted by Deloitte Digital, drawing insights from a comprehensive survey encompassing 530 B2B organizations, has unearthed compelling data that sheds light on this transformative journey. The numbers behind digital transformation According to the research findings, the absence of an efficient digital experience exacts a toll on businesses, with approximately 13% of potential sales slipping through the cracks. It’s a stark reminder that in today’s hyper-competitive B2B landscape, every missed opportunity can translate into a tangible loss. Yet, amidst this challenge, emerges an intriguing revelation – a beacon of hope for enterprises willing to embrace change. Companies that make a strategic investment in the seamless integration of ERP and e-commerce systems, fostering a harmonious and consistent digital experience, reap remarkable rewards. The data unequivocally showcases a staggering 62% surge in the sales of products and services for those who embark on this transformative journey. This statistic serves as a powerful testament to the potential that lies within the strategic alignment of back-office operations and customer-facing digital platforms. It underscores the notion that, in an era driven by digital innovation, the adaptability to meet the evolving needs and expectations of B2B clients is pivotal to sustainable growth and success. What actually drives the adoption of B2B ecommerce is the ease of doing business. Paul do Forno – Managing Director of Deloitte Digital The role of Digiu Digital With over two decades of experience in technology consulting, Digiu Digital is at the forefront of this transformation journey. Leveraging SAP Customer Experience solutions, we build robust technological bridges that seamlessly connect back-office and front-office systems, ensuring a fluid flow of information. What sets Digiu Digital apart is our ability to wield SAP Customer Experience solutions with precision. We engineer data-driven connections that bridge the divide between back-office and front-office systems, creating a unified digital ecosystem where data harmonizes effortlessly across departments. Comprehensive solutions for digital success Our expertise extends across a diverse spectrum of services, encompassing everything from full-stack development to digital commerce solutions and advanced business intelligence. In addition to our comprehensive service offerings, the survey data underscores a pivotal industry shift. Approximately 45% of respondents in the study have already embarked on the journey of integrating their B2B e-commerce technologies with cloud-based enterprise resource planning (ERP) systems. This strategic move represents a significant step towards enhanced efficiency and agility. Furthermore, an additional 35% of participants have articulated their intentions to upgrade their ERP systems in 2024. Notably, these upgrades are part of broader digital transformation initiatives that encompass front-office applications. This trend signifies a resounding recognition among businesses of the profound impact digital evolution can have on their operations. It’s a testament to the proactive stance many organizations are taking in harnessing the full potential of integrated systems. Enhancing customer experience The integration of ERP (Enterprise Resource Planning) with e-commerce platforms extends beyond operational efficiency; it’s a pivotal driver for enhancing the B2B customer experience. This unified system grants customers real-time access to vital information, such as product details, service updates, and delivery schedules. The transparency it provides builds trust and fosters long-term customer loyalty by ensuring reliability and dependability in a competitive landscape. In essence, this integration isn’t just about transactions; it’s about creating a customer experience that resonates on a personal level, where technology serves as an enabler of human-centric relationships. It’s a strategic shift that empowers businesses to connect more meaningfully with their clients and cultivate enduring partnerships. Shaping the future of B2B commerce Digital transformation is fundamental to success in the B2B world. Trust Digiu Digital, an experienced partner on this journey. We elevate operational efficiency, improve the customer experience, and ensure your competitive advantage through seamless integration of ERP and e-commerce solutions. Together, we are shaping the future of B2B commerce with concrete data and measurable results.
Strategies for eCommerce success Gone are the days when Black Friday was exclusive to consumer retail. Thanks to Digital Transformation, a movement driven by tech consultancies like Digiu Digital, the traditional boundaries have been dismantled, allowing B2B businesses to not only participate, but thrive during this period. COVID-19 has further accelerated the shift, propelling B2B companies to embrace e-commerce, including the adoption of significant dates, such as Black Friday. This occasion presents a golden opportunity for B2B companies to showcase innovative strategies, drive growth, and enhance client engagement in the digital commerce landscape. Why Black Friday matters for B2B: Increased visibility: Black Friday buzz is a chance to spotlight your B2B brand. Lead Generation: It’s an opportune time to attract new clients through targeted promotions. Strengthening Customer Relationships: Special deals can reinforce loyalty with existing clients, fostering long-term engagement. Crafting a winning B2B Black Friday campaign: Black Friday marketing can be effective for B2B customers, as they also look forward to special shopping conditions. However, it’s crucial to determine whether it fits with the overall strategy of the B2B company and if the company can afford to give discounts without impacting ROI. Additionally, companies should ensure they have the necessary stock and personnel to handle a higher number of orders and that their e-commerce platforms are ready for increased traffic. Marketing strategies: B2B marketing for Black Friday should utilize multiple channels, including personalized emails tailored to buyers’ purchasing behavior, detailed newsletters about offers, social media posts to generate excitement, and paid advertising campaigns targeting key buyer segments. Black Friday deals in the B2B segment can offer more than just price reductions. They can include extended warranties, additional services, applying deals to specific aspects of their offering, tailoring offers to existing customers to boost average order value, or targeting high-value prospect segments with specialized offers. It’s essential to have a holistic campaign that considers various customer touchpoints and delivers a consistent message across channels. Considering the operational capacity to handle an influx of users is also vital Automating support, ensuring training materials are up-to-date, and having product education in place for any new offerings are key factors Timing and duration of offers Deciding the right timing for launching offers is crucial. Some brands have found success by starting promotions early or extending them beyond the traditional shopping weekend. Last-minute offers or extensions after competitors have ended their sales can create a sense of urgency and attract customers Learning from success: Insights from successful campaigns provide valuable lessons for those seeking to harness the full potential of this dynamic occasion. A thorough review of past Black Friday campaigns can inform future strategies. Questions such as the best time to launch marketing campaigns, which advertising messages worked best, and which products increased customer interest and sales are crucial. Monitoring the competition’s successes and failures can also provide valuable insights. Now, let’s dive into some real-life success stories Adobe Systems Incorporated: Targeted B2B campaigns for their digital tools led to a sharp increase in SME subscriptions. Dell Technologies: Custom Black Friday offers for B2B clients spiked their hardware sales by up to 30%. HubSpot: Discounts on digital marketing tools and informative webinars resulted in a 25% rise in new B2B client subscriptions. Shopify Plus: Enhanced features for B2B clients led to a surge in sales, some reporting up to a 50% increase. Seize the opportunity Black Friday is no longer just a retail phenomenon; it’s a strategic opportunity for B2B businesses. By embracing innovative digital strategies, B2B companies can transform this traditional shopping holiday into a profitable venture. Ready to redefine your commerce strategy? Contact Digiu Digital for personalized insights and guidance. Let us help you unlock the full potential of digital commerce!
Revolutionizing your digital marketing and sales strategy In today’s digital age, customers have grown accustomed to personalized experiences across all touchpoints. From tailored product recommendations to customized email content, personalization has become the cornerstone of successful marketing strategies. If you’re looking to elevate your marketing game and boost customer engagement and conversion rates, personalization is the key. Why Personalization matters Personalization goes beyond addressing your customers by their first names in emails. It’s about understanding their preferences, behaviors, and needs to deliver content and offers that resonate with them. Here’s why you need to embrace the transformative potential of personalization: Enhanced customer engagement: Personalized experiences grab your audience’s attention and keep them engaged. When customers feel like your brand understands them, they’re more likely to interact with your content. Higher conversion rates: When you deliver relevant and timely content, you’re more likely to convert leads into customers. Personalization can significantly impact your bottom line by increasing conversion rates. Improved customer loyalty: When customers receive personalized recommendations and offers, they’re more likely to stick around. Building loyalty through personalization can lead to long-term customer relationships. Data-Driven insights: Personalization relies on data, and as you collect more information about your customers, you gain valuable insights into their preferences and behaviors. This data can inform your future marketing strategies. The role of technology in Personalization Implementing a robust personalization strategy requires the right technology. This is where Emarsys, a leading personalization platform, comes into play. Emarsys offers a comprehensive set of tools to help businesses create meaningful 1:1 connections with their audience. Here are some key features: AI-Powered Personalization: Emarsys empowers marketers with AI-driven predictive segmentation, enabling you to target priority customer segments with highly personalized messages in real-time. Omnichannel journeys at scale: With pre-built tactics and an intuitive user interface, Emarsys makes it easy to orchestrate and trigger 1:1 journeys across all channels, at scale. Measurable impact with Analytics: AI-powered analytics and reporting allow you to measure the revenue impact of your campaigns at the campaign, channel, and audience levels. Why choose Digiu Digital as your Emarsys partner While Emarsys offers a powerful personalization platform, selecting the right partner to implement and leverage its capabilities is equally crucial. At Digiu Digital, we take immense pride in being a trusted SAP partner dedicated to delivering the transformative power of SAP CX solutions, including Emarsys, to elevate your customer engagement strategies. Here’s why Digiu Digital is the best choice: Expertise: Our team of experts has extensive experience in implementing Emarsys and crafting personalized marketing strategies. We understand the nuances of personalization and how to harness the full potential of the Emarsys platform. Customized solutions: We don’t offer one-size-fits-all solutions. Instead, we work closely with you to understand your unique business needs and tailor Emarsys to suit your specific requirements. Results-Driven approach: Our focus is on delivering results. We’ll work with you to set clear goals, measure the impact of personalization efforts, and continuously refine your strategy for optimal outcomes. Seamless integration: Our expertise extends to seamlessly integrating Emarsys with your existing systems and processes, ensuring a smooth and efficient implementation. Get Started with Digiu Digital Today In conclusion, personalization is no longer a nice-to-have but a must-have in today’s competitive landscape. With Emarsys as your personalization platform and Digiu Digital as your trusted partner, you can unlock the full potential of personalized marketing to drive customer engagement, loyalty, and revenue. Ready to take your marketing strategy to the next level? Contact Digiu Digital today to explore how we can help you implement Emarsys and transform your marketing into a personalized powerhouse. Don’t miss out on the opportunity to connect with your audience on a deeper level and achieve remarkable results. ABOUT DIGIU DIGITAL Digitizing customers Over 20 years transforming businesses with intelligence and technology Digiu Digital is a reputable provider of SAP CX solutions, specializing in helping clients streamline their business processes, enhance productivity, and drive profitability. With a team of certified SAP Commerce experts, Digiu Digital offers a range of services, including implementation, support, and upgrades. As a trusted partner, they empower businesses to harness the full potential of SAP CX, ensuring seamless operations and sustainable growth. Learn more
Industry experts shared invaluable strategies for thriving in the Digital Age Digiu Digital and the Cámara de Comercio Brasil-Espanha (CCBE) co-hosted this week, on April 27th, an event titled “Digital Customer – New Business Models,” unveiling profound insights about digital transformation. This event gathered industry experts and leaders from global companies, who engaged in a panel discussion aimed at exploring the transformative power of digitalization while equipping attendees with strategies to succeed in the digital era. Emilio Osete, CEO of Digiu Digital Group, and professor of Digital Transformation at the prestigious ESCP Business School, provided unique insights into the intricate workings of digital transformation. Joining the panel were: Fernando Pozuelo, IT Innovation expert at Siemens and a key member of the global team DEC (Digitalization Enablement Center). Iciar Balza, from Gonvarri Industries, a seasoned professional with over two decades in the company. Today is responsible for Gonvarri’s online business and is leading the digitalization of the company to meet the needs of a growing industrial business model. Alejandro Expósito, a driving force behind digital initiatives as the head of Digital, Innovation, and Cultural Transformation at Merck. With a background in IT leadership and a wealth of experience gained at prominent organizations like McDonald’s, Expósito offered unique perspectives on digital transformation strategies. The panelists generously shared their expertise, experiences, and strategies, guiding attendees through the ever-evolving digital landscape. From emphasizing the significance of hyper-personalization to formulating winning digital strategies, participants gained invaluable knowledge into the essential elements required to maintain competitiveness in today’s digitally-driven world. Here are the key takeaways from the event: Embracing Digital Transformation: Experts emphasized the imperative for businesses to wholeheartedly embrace digital transformation in order to remain relevant and thrive in a rapidly changing market. Customer-Centric Approach: Hyper-personalization and delivering exceptional customer experiences were underscored as pivotal factors for success in the digital era. Crafting a Winning Digital Strategy: Panelists delved into the importance of developing comprehensive digital strategies that align with business objectives and harness the potential of emerging technologies. Sales Funnel vs Flywheel: The event explored the contrasting concepts of traditional sales funnels and the innovative flywheel model. Attendees gained insights into how the flywheel model enables continuous growth and customer-centricity by focusing on attracting, engaging, and delighting customers, thereby creating a self-sustaining loop. Digitization vs Digitalization: The event shed light on the distinction between digitization and digitalization. Attendees gained a deeper understanding of how digitization involves converting analog processes into digital formats, while digitalization goes beyond mere conversion and encompasses the comprehensive transformation of business operations and strategies in the digital realm. This event organized by Digiu Digital and CCBE has undoubtedly helped the attendees to understand how to navigate the digital landscape with confidence and harness the limitless potential of digital transformation. Customer-Centric Approach: Hyper-personalization and delivering exceptional customer experiences were underscored as pivotal factors for success in the digital era. Missed the event? Don’t worry! Watch the full video recording now or access our Youtube channel. https://www.youtube.com/watch?v=yj2ic3Xbx3c
Now, digital transformation isn’t just recommended, it’s expected – especially given the pace of technology innovation, and to succeed in a digital transformation journey your business must first begin with data and analytics to know what you need to do in order to reach your goals. Data analytics not only helps you make decisions with respect to your business but make the right ones since they’re grounded in actionable intelligence. Data-driven companies present: The field is constantly evolving with the adoption of advanced technologies such as AI (Artificial Intelligence) and Machine Learning, which are able not only to provide an overview of the present but also to perform predictive analysis and identify new consumption patterns and public preferences in advance. The consequence is the design or improvement of products and solutions to meet the expectations of the public and have greater chances of success. Besides that, according to Mckinsey, data-driven organizations are 23 times more likely to acquire customers, 6 times as likely to retain them and 19 times more likely to be profitable. Finally, research conducted by BARC Research shows that organizations that embrace Big Data reduce their operational costs by up to 10%. Data is the New Oil This quote has been around for quite some time, but many companies and managers forget or ignore the rest of the phrase, attributed to the mathematician Clive Humby: “Data is the new oil. Like oil, data is valuable, but if unrefined it cannot really be used. […] so, must data be broken down, analyzed for it to have value”. This means that the greatest wealth is not in the mass of data itself, but in the intelligence capable of organizing it, and from this extracting discoveries that will make it possible to transform the reality of companies in general. Businesses today gather large amounts of data, The only problem is that, once they have it, they may not know exactly what to do with all that information. Forrester reports that between 60 percent and 73 percent of all data gathered within an enterprise goes unanalyzed. Not knowing the best way to read, understand, and apply data can actually be costing your business in the form of lost revenue opportunities, lower efficiency and productivity, quality issues, and more. How to analyze and leverage the data? Descriptive Analysis: as the name implies, it consists of the description of the analyzed data. It is based on facts, and is usually done very quickly, using standard calculations, diagrams and graphs. One of the most famous examples of descriptive data analysis is perhaps Google Analytics, a tool that allows you to observe website traffic data with information such as the number of visitors, where these visitors come from, how long they spend on the site, etc. In other words, descriptive analysis gathers information from the past and presents it in a compiled and easy-to-understand manner, being a starting point for more complex analyses. Diagnostic Analysis: It is used when you need to detect, in a more specific way, what is causing a certain phenomenon or behaviour. In the diagnostic analysis, the aim is to investigate the “why”, the cause and effect relationships in the analyzed objects. This type of analysis is focused on finding answers, given a predetermined scenario, and seeking to find explanations for the situations presented. Predictive Analysis: In this type of analysis, data is used to project scenarios and identify future trends based on certain patterns. This kind of analysis uses statistical methods and models, sophisticated algorithms, data mining to a set of data collected in the present or in the past. In commerce, for example, predictive analysis can be very useful when it comes to predicting periods of low sales performance, providing the manager with information to plan in advance to cut expenses or to think about actions that help to leverage sales in those periods less favourable. Prescriptive Analysis: Despite being a little-known analysis in the market, this type of research helps to choose which action will be more effective in a given situation. Your goal is to analyze the consequences of each action. In practice, it is a way of transforming the future perspectives obtained by predictive analysis, according to decision-making. Because it is a more complex type of analysis and has a high decision-making value, there is a need to incorporate human knowledge, usually specialists in a given area, to obtain more precision in the forecast models. Conclusion There are a number of ways that companies can use data to become more efficient. For example, data can be used to segment customers and target them with personalized messages. This ensures that marketing efforts are focused on the right people and that resources are well-spent on those not interested in the product or service. Also, with access to more information about customers is possible to create better products or services that match their needs. Data can also be used to streamline operations. By understanding which processes are taking too long or which steps are unnecessary, companies can make changes that save time and money. In some cases, data can even be used to automate tasks that would otherwise be done manually. Ultimately, companies that use data effectively are able to do more with less. They can make better decisions, save time and money, and find new opportunities for growth. In today’s business world, those who embrace data will have a clear advantage over those who don’t.
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge themselves and experiment. Companies can make faster and more informed decisions by using digital technologies like AI, machine learning, and predictive analytics. As you know, digital transformation is much more than simply adopting new technologies. It’s about transforming the organization and bringing together people, processes, and technology to create a more efficient, effective, effective and engaging experience for the customers. If we look at what digital transformation means for a business, it can be broken down into three different elements. The first is the adoption of new technologies that enable your company to improve efficiency. Second, the application of these technologies in order to create better customer experiences and increase revenue. Thirdly, the implementation of these technologies so that you can compete more effectively against other companies in your industry. So how do you get started? The first step is to figure out where you are today. Once you’ve done that, it’s time to decide what kind of digital transformation your organization needs — and where it can start making improvements right away. It is important to understand your organization’s strengths and weaknesses, as well as its opportunities and threats. This will help you build a roadmap for digital transformation. DIGIU Digital helps companies start their own journey towards a more digital future by providing them with the tools they need to grow their business while staying competitive in their industry. We are here to help you navigate this new world and make sure that your company remains relevant!
You know the importance of good customer service, but do you have what it takes to measure its effectiveness? It’s more important than ever before to do so. According to a 2016 report by NewVoiceMedia, one of the Global Leaders in Cloud-Based Contact Centers and Inside Sales Solution, 94% of customers would take their business elsewhere after just one bad experience with customer service. Some other stats: A key aspect in ensuring that all the interactions with the customers are positive is creating a strategy for measuring and improving your service. Here’s how to start at your organization: – Have the right tools in place.If you don’t have an easy way to access and analyze data from the interactions with your clients, it’ll be difficult for your team to get a full picture or make meaningful improvements. – Determine what constitutes a good customer service.The phrase “good customer service,” unfortunately, means different things depending on whom you ask. To avoid confusion, work with your team to agree on specific metrics that can be measured and compared over time (ex., average time per call). This will allow you to pinpoint where there may be room for improvement. – Identify gaps in your process— and fix them!Once you have an objective method of measuring performance and a clearer understanding of what makes up great customer service, it’s much easier to identify potential lapses in quality. For example: Are most customers rating their interactions highly? Is there a correlation between shorter average handle times per call and happier customers? Ask yourself these questions often as you gather more data points using the tools at your disposal. A powerful platform that brings solutions to all those topics is SAP Commerce. It helps companies save time, reduce complexity, and connect with customers across different channels, which further helps in achieving excellent customer experience. Digiu Digital is a leading provider of SAP Solutions. For more than 20 years, our technology experts have been helping businesses to automate and modernize their processes, and to build their strategic capabilities focused on customer experience.
The new partnership with DIGIU will make Spryker technologies available to the company’s customers in Spain, with future expansion planned for Latin America. BERLIN, GERMANY, January 25, 2022 /EINPresswire.com/ Spryker Systems, the fastest growing enterprise digital commerce platform for B2B, Enterprise Marketplaces, Unified Commerce and B2C, has announced a new strategic partnership with DIGIU, a Spain-based digital experience agency. The partnership will see DIGIU offer Spryker’s unique composite commerce model to customers throughout the Iberia region. DIGIU is Spryker’s first partner in Spain and opens up future opportunities in Latin America, where DIGIU also has offices. The association has broader global expansion plans that will make Spryker’s easy-to-use and adaptable platform available worldwide in 2022. DIGIU works with large clients who seek to be leaders in their industries. By partnering with Spryker, DIGIU customers can use Spryker’s digital commerce offerings to continue their digital transformation efforts and stay ahead of the competition. With 15 years of experience, DIGIU supports clients’ digital commerce projects with an agile approach that makes use of the latest technologies. DIGIU’s primary customer base is within the food and beverage and fashion industries, many of which, until now, have been using SAP’s e-commerce platform. These customers will now be able to accelerate their digital commerce process with the Spryker platform, whether they are at the beginning of their transformation or already well on their way. “Our partnership with DIGIU is a statement of intent to double down on our global expansion in 2022. We know that customers across all industries need to act quickly to seize the digital business opportunity in front of them, and this is especially true in the retail industry. food and fashion sectors, where digital commerce is advancing at high speed,” said Boris Lokschin, co-founder and CEO of Spryker. “With DIGIU, we will help clients achieve their digital commerce goals, no matter where they are in the process. With our speed, flexibility and scalability, Spryker will enable DIGIU customers to launch and manage their digital marketplaces in less time and with more features.” “At DIGIU, we always seek to offer our customers the most advanced solutions on the market and make digitization as simple as possible for them,” said Emilio Osete, General Director and Partner of DIGIU. “Our association with Spryker will allow us to improve our services to our clients. Together we will deliver innovative digital commerce solutions across our current and future customer base.” Best known for enabling companies to become digital leaders in B2B and Enterprise Marketplaces, Spryker is rapidly expanding internationally. Last year, the company was again named the leading digital commerce platform in the Benelux region, included in the Emerce100 ranking, and has seen over 100% year-over-year growth in the North American enterprise digital commerce market. About DIGIU DIGIU Digital is a technology consulting firm that designs, builds and operates client digital projects with one mission: to make digital simple and possible to create new digital revenues and experiences. Headquartered in Madrid, Spain with offices in Germany and Brazil, the company has one of the largest portfolios in the digital space, with more than 250 innovative digital projects in more than 25 countries. With more than 100 experts and digital natives, we cover end-to-end digital services with a single team. Offering from strategy to implementation with a unique experience in digital commerce in the technology space. Since 2006, we have more than 16 years of comprehensive experience. Find out more at: https://digiu.me. About Spryker Spryker Systems GmbH is a private technology company based in Berlin, Germany and New York, USA. Founded in 2014, Spryker enables companies to create sophisticated transactional business models in unified commerce, including B2B, B2C, and Enterprise Marketplaces. Spryker is the state-of-the-art, fully-composite platform-as-a-service (PaaS) solution with autonomous architecture. The company is loved by developers and business users all over the world. Spryker customers expand their sales reach and increase revenue with a system that enables them to increase operational efficiency, lower total cost of ownership, and expand into new markets and business models faster than ever. Spryker solutions have enabled more than 150 companies to manage transactions in more than 200 countries worldwide and are trusted by brands such as Aldi, Siemens, Hilti and Ricoh. Gartner® recognized Spryker as a Visionary in the 2021 Magic Quadrant™ for Digital Commerce, just one year after its first appearance (2020), and has also been named a Major Player in B2B eCommerce by IDC. Finally, it is the only commerce platform that provides B2B, B2C, D2C and Marketplace capabilities. Find out more at: https://spryker.com Press Spryker Systems GmbH +49 30 208498350 press@spryker.com Link to the original content: https://www.einnews.com/pr_news/561382143/spryker-partners-with-digiu-to-bring-sophisticated-digital-commerce-initiatives-to-spain