On September 28th, Digiu Digital, in collaboration with AUSAPE, embarked on an illuminating journey into the world of Customer Experience (CX) through their webinar titled “La Suite de SAP CX: El poder de una CX Inteligente”. Guided by the visionary CEO and co-founder of Digiu, Emilio Osete, this session was crafted to elucidate CX concepts, with a particular focus on B2B clients. Unlocking the power of SAP CX: Digiu Digital’s webinar insights The attendees, including representatives from valued customers and strategic partners, delved deep into the intricacies of Customer Experience (CX) concepts. The importance of seamless integration in the success of crafting remarkable customer journeys took center stage during the discussions. The webinar illuminated the comprehensive suite of solutions offered by SAP CX, a dominant force in the CX landscape, which encompass Commerce, Marketing, Sales, Customer Data, and Service, collectively epitomizing Intelligent CX. They address both the front-end Customer Experience and the back-end Digital Core, seamlessly integrating these diverse elements to forge a holistic CX strategy that empowers businesses to thrive in the digital era. These solutions epitomize Intelligent CX, addressing both the Customer Experience on the front end and the Digital Core on the back end. The presentation emphasized how SAP CX seamlessly integrates these diverse elements to create a holistic CX strategy that empowers businesses to thrive in the digital age. Emilio also delved into the intricacies of planning and executing a customer’s journey, from initial product/service awareness to brand loyalty, using the best strategies and tools that SAP CX offers. The event highlighted the numerous advantages of SAP’s Suite and the expansive network of partners within the SAP CX ecosystem, underscoring the collaborative nature that defines this powerful platform. Success stories with Digiu Digiu Digital proudly stands as the leader in South Europe when it comes to implementing SAP CX Solutions. The company’s exceptional track record of successful implementations speaks volumes about their expertise and commitment to crafting comprehensive digital architectures tailored for engaging customers. At the core of Digiu Digital’s mission lies an unwavering dedication to delivering digital platforms that are not only flexible but also highly scalable. This commitment ensures that businesses can adapt and grow seamlessly in the ever-evolving digital landscape. Furthermore, Digiu excels at empowering businesses to attract and retain customers while fostering sustainable revenue growth. With a results-oriented approach, they have a wealth of experience in transforming the potential of SAP CX into tangible and lasting benefits for their clients. Explore the enlightening insights Although the event has concluded, we extend a warm invitation for you to delve into the invaluable insights shared during this webinar. You can watch the recorded session, filling out the form below: Registro Video Webinar La suite de SAP CX – 28 de Septiembre 2023 Nombre Apellidos Email Teléfono Empresa Cargo Al completar el presente formulario, autorizas expresamente a Digiu Digital y a las empresas de su Grupo, como responsable del tratamiento de los datos personales que nos facilitas, a tramitar tu solicitud de información de conformidad con la normativa vigente en materia de protección de datos. Podrás ejercitar tus derechos que se detallan en nuestro Aviso Legal y Política de privacidad mediante el correo info@digiudigital.com. Conservaremos tus datos hasta que nos indiques lo contrario. Enviar
ONE OFFICE by SAP: The revolution in customer experience The technology around customer solutions is constantly evolving, and SAP has presented a new concept that seeks to take the customer experience to the next level: ONE OFFICE. During the second session of the Customer Experience group of AUSAPE – Group promoted by Digiu Digital to transmit to the SAP market the latest trends in CX – SAP presented the growth forecast of eCommerce in the next 4 years (+12%) compared to sales generated by EDI (+2.6%) or through offline channels (+6.9%), and also showed us the unstoppable advance of the marketplace model, with a difference of 41 percentage points compared to the eCommerce model, according to data from the last quarter of 2020. But what stood out in the session was the presentation of One Office: an innovative proposal that seeks to transform the customer experience in an “Intelligent CX” model that focuses on customer identity, analytics, Low Code/No Code, integrations and Machine Learning. One Office is a concept that seeks to more effectively integrate the Back and Front Office of CX projects. With a data-centric approach, platform-driven ecosystems and infinite scalability, One Office seeks to improve efficiency in CX project management and customer experience personalization. Analytics and machine learning technologies improve the decision-making efficiency of CX teams, while the use of Low Code/No Code enables greater flexibility and agility in the development of customized solutions. In addition, One Office focuses on the integration of all systems and platforms involved in CX management, to provide a consistent and uniform customer experience. In short, One Office is a proposal that seeks to revolutionize the way companies approach customer experience. With this proposal, SAP is positioned at the forefront of the CX market and in the adoption of innovative technologies to improve the customer experience. One Office focuses on the integration of all systems and platforms involved in CX management, to provide a consistent and uniform customer experience. AUSAPE Customer Experience group session on 03/14/03 📸 Eduardo Rumenig Souza, Sales Analyst of Digiu Digital; Alyenny Castillo, Marketing and Communication of AUSAPE; Raquel Jiménez Martín, Sales Lead of Digiu Digital; Emilio Osete, CEO of Digiu Digital Group; Paolo Duci, Business Architect of SAP Customer Experience.