The first meeting of AUSAPE’s new Customer Experience working group took place on November 15th. AUSAPE is an association that brings together clients, partners and providers of SAP solutions in Spain, and has several operational working groups that work around different SAP solutions and their application in specific sectors of activity, providing an exclusive forum for debate, exchange of knowledge and best practices in the implementation of SAP systems and solutions. The CX Group was presented by Digiu Digital in June, at the AUSAPE Forum 2022 and turned out to be a success, counting on the support of important companies and SAP. The meeting was guided by Iciar Balza, Head of eCommerce at Gonvarri Industries and coordinator of the Group and had the participation of Catarina Pinto da Silva, Carlos Pinto, María Senabre and Paolo Duci: managers of the four divisions of SAP CX (Commerce, marketing, sales and services). Representing AUSAPE, were Juan Ignacio Luengo, Director of Operations and Aida Bautista, Coordinator of the AUSAPE’s working Groups. In the session, SAP put the focus on the concepts that will guide the strategy of the company: transformation, experience and sustainability, and explained the customer data solutions, the importance of activate data in other applications to create contextualized journeys, the roadmap of SAP commerce cloud, putting the emphasis on sustainable commerce, experience-led commerce, tighter end to end integrations, agile commerce platform and the importance of trust, privacy and efficiency in the processes, how to maximize the customer data lifetime value with connected services and other topics related with the future of SAP CX solutions. After the SAP presentation, Iciar Balza and Emilio Osete, CEO of Digiu Digital Group, presented the Gonvarri Industries case study, about the process of implementing a B2B eCommerce channel for industrial customers. They shared the strategies adopted in the digital transformation of the company, the roadmap of the initiatives, the results until now and what the next steps will be. The meeting ended with a space for questions and answers and, finally, was proposed planning and a calendar for the next group activities, which the topics should be E-Commerce, Sales & Services, Marketing, and Data. It was also proposed that the next events will count with an invitation for market protagonists to share their success stories, as well as the participation of customer cases in each section. Emilio Osete, CEO of Digiu Digital Group, commented: “This group is a great opportunity to better understand and leverage the full potential of SAP CX solutions. Our goal is also to learn from each other and share knowledge and experiences. We are proud and honored to have started this initiative and to be part of this group with Gonvarri and with SAP Spain”.
In order to continue evolving and always be ahead of the demands of the technology market, the Digiu Digital Group is increasingly consolidating its business lines, segmenting its services and clients to better meet each demand in a personalized way. Digiu Digital, Meisters Solutions and Medikus Health Tech Ecosystem are the companies that make the group, all sharing the same values: Passion – we are committed, engaged and inspired. Innovation – we are constantly growing, learning and evolving, to always bring ideas to the development of new products, promote new business models, offer new services and improve our customers’ processes. Expertise – We embrace and pride ourselves on our competence and experience and are always improving our knowledge to continue being experts and driving change. Digiu Digital is the holding and consultancy business line, specialist in digital transformation, digital commerce and customer experience. It helps businesses to automate and modernize their processes. Medikus Health Tech Ecosystem was created to attend to the digital demands of the health sector, focused on technological solutions for healthcare process management. Meisters Solutions, the digital development business line, is the first company of the Group. It was founded in 2001 under the name Flieger Software, focusing on software development for the B2B market. History In 2006, Flieger started working with Hybris, long before its acquisition by SAP. Because of its expertise with Hybris, in 2010 Flieger became part of FH, a SAP consulting company. In the following years, Flieger and FH grew and gained more and more recognition: – became the first SAP partner to achieve all SAP Hybris certifications – the Flieger Commerce accelerator was launched and became unique worldwide certified by SAP as an OEM. – In 2017 there was an expansion of the business with the creation of FH International, at that time the company had customers throughout Europe and Latin America and became a leader in those markets for E-Commerce and Hybris. – the company has launched several products certified by SAP, such as Flieger CX Suite and Flieger Plug and Play. – Was awarded at the SAP Global Meeting in Rome, as “SAP Strategic CX Partner” in 2019. In that same year, Digiu Digital was founded and FH was acquired by NTT Data Business Solutions. After the acquisition, Digiu remained an independent brand with an exclusive partnership with NTT in Europe, and Flieger rebranded to Meisters Solutions. In 2021 Medikus was created. Although its solutions have been helping companies for years, under Meisters and Digiu’s management, the company was created formally only in 2021 after incorporating Medikus Marketplace into its portfolio, an innovative solution that allows health business purchasing processes to be managed digitally in a cloud environment. Summing up all this history, the Digiu Digital Group has a unique background: +20 years of history +16 years working with e-commerce and digital commerce Delivered projects in +15 countries In its portfolio, composed of more than 500 digital projects, and more than 250 projects specific for e-commerce, the group has already served large clients, and leaders in their respective industries, such as Logista, Johnson & Johnson, Hering, Adveo, Dufry, Gonvarri Industries, Leroy Merlin, among many others. Willy Möller, Meisters founder, CDO and Senior Partner of the Group is very enthusiastic about the division in different business lines, according to him “separating the processes is very important so that we can give all the attention and structure that our customers need”. Emílio Osete, Co-Founder and CEO of Digiu Digital explains: “Each company has its own processes and leadership, but they still share knowledge, human resources and technical skills. This ensures that we can offer our customers a complete and personalized service, which combines consulting, strategy, services and development in different technologies, in addition to maintaining a close and lasting relationship”. Joel Bezerra took over as CEO of Meisters Solutions earlier this year after having worked for years as a Project Manager at Flieger/FH/NTT. He is responsible for all the operations of the company in Brazil and says “with this better organization and definition of the roles of each business, Meisters was able to expand and create other initiatives, such as our Fintech Unit. We are growing continuously as a software development company whose goal is to become part of our customers’ infrastructure”.
What is SAP? SAP is a business software company, recognized as the world’s largest provider of enterprise applications. Its portfolio offers end to end solutions to cover all of its clients’ business requirements, whether it is accounting, sales, production, HR, finance or e-commerce, in an integrated environment, with data from each module stored in a central database. Founded in 1972 the company was initially called System Analysis Program Development (from the German Systemanalyse Programmentwicklung), later abbreviated to SAP. Since then, it has become a multinational enterprise with more than 100,000 employees, 440,000 customers in 180 countries. Also, it has more than 100 solutions covering all business functions, and the largest cloud portfolio of any provider. SAP enables customers to run better and make smarter decisions by providing solutions that help companies manage their entire business. Why do the world’s largest companies use SAP? As companies get more technologically advanced and grow larger, they need a way to manage their processes and keep track of all of their business transactions. This can easily lead to chaos and massive amounts of data being lost or misplaced. That’s where SAP’s solutions come in! It is the world’s most trusted business software company and is widely used by businesses of all sizes, in all industries and from all around the world. They delivers powerful analytics and innovative business intelligence tools to help professionals make smarter decisions faster and grow their businesses. There are many reasons why big companies choose SAP solutions, including the company’s long history and its global reach. Besides that, it has a very complete portfolio that can handle the vast majority of a company’s business processes. But one of the main reasons enterprises go with SAP is because of its scalability. SAP’s products are designed to grow with a company. As a company expands its operations and adds new employees, it can easily add more licenses for SAP products. This scalability is essential for large enterprises that need to maintain their systems as they grow. In addition, they offers a wide range of services and support options for its enterprise customers. This includes everything from implementation and integration services to training and support. Enterprises can be confident that they will have access to the resources they need to run SAP products successfully. Ultimately, enterprises choose SAP because it is a proven and trusted solution that can help them drive growth and success. The benefits of SAP 1. Efficiency and productivity gains products are designed to streamline business processes and make organizations more efficient. This leads to increased productivity and profitability. 2. Improved decision making allows companies to consolidate all of their data into one place and make it accessible to all users so that they can make better informed decisions with access to real-time information. This leads to improved business performance. 3. Reduced costs Can help businesses save money by automating tasks and reducing the need for manual intervention. This leads to reduced operating costs and increased savings. 4. Increased customer satisfaction Helps businesses improve their customer service levels by providing them with the tools and information they need to deliver a better experience. This leads to happier customers and repeats business. 5. Global reach Gives businesses the ability to reach customers around the world through an integrated global network. This leads to greater international expansion opportunities. 6. Improved planning and forecasting enables companies to identify trends and formulate accurate forecasts, which is important for business planning. 7. Enhanced security Provides companies with a reliable framework that can be used to securely transmit sensitive data. 8. Highly customizable solutions are highly customizable to the needs and demands of each business and industry. As already mentioned SAP has a lot of different solutions for all business processes, like enterprise resource planning (ERP), supply chain management, expense management, finance, and human capital. Let’s highlight their’s customer experience solutions, which Digiu Digital is a specialist in. SAP Customer Experience Solutions – C/4HANA Over the years, the company has created a fully integrated ecosystem for e-Commerce businesses consisting of numerous modules, products, and solutions that are both out of the box and customizable. That makes SAP a commerce market giant who can offer anything you need to interact with your customers, from their first contact with your brand through to the moment of purchase and after-sales support. Having incorporated microservices and machine learning, the company has made a huge leap forward in providing advanced real-time customer engagement. It has created solutions that transform the traditional way of selling products and services: it is not about pure transactions anymore but about long-term relationships. In a traditional CRM sales, marketing and customer service department modules function separately, but on SAP CX, formerly known as SAP C/4HANA, all the individual cloud services — SAP Commerce Cloud, SAP Customer Data Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Marketing Cloud — are unified and work as one so that each participant is automatically notified of all business activities. The right combination of SAP CX components can help ensure that a business gets a faster return on investment in customer experience. Would you like to learn more about SAP Solutions and how to implement it in your business? Give us a call. Our approach is simple: We work with our customers to understand their needs and partner with them to build solutions that help run the business better and grow profitably. Our clients have all their SAP needs met in a single partner – from the acquisition, license, development, implementation, digital agency, and support – which brings more security and practicality during operations.
DIGIU Digital participated at the AUSAPE Forum 2022, which took place on June 1st and 2nd. The event was an opportunity for the participants to meet people, share knowledge, listen to lectures and learn from the experiences of their colleagues. AUSAPE is an association that brings together clients, partners and providers of SAP solutions in Spain. The AUSAPE Forum is held every year and is in its XVII edition. This year it brought together more than 300 companies, 55 of them sponsors, making a total of almost 1,000 attendees. On the second day of the Forum, Emilio Osete, General Director of DIGIU Digital, led a CX session where DIGIU proposed the creation of the first AUSAPE Customer Experience Solutions working group, with clients, partners and SAP Spain. This group will be led by Icíar Balza, head of ecommerce at Gonvarri Industries, and María Javierre, CX Head of SAP Spain. The objective will be to bring information about the Customer Experience in the digital age, discuss the evolution of the customer experience during the last decade and how important it is for companies to take advantage of new technologies and services to better serve their customers. To contrast real experiences in a very diverse ecosystem of solutions, and learn about SAP’s strategies and initiatives in areas such as Customer Experience, are also part of this new initiative. Finally, create a network to share this information with other members of AUSAPE. “This is a much-needed initiative, it opens up not only to customers, but also to SAP itself, as well as partners and other collaborators. Sharing enriches, especially in such a lively and changing ecosystem in everything that has to do with e-Commerce Solutions, CRM/Sales and Services, and Marketing. For DIGIU it is an honor to contribute to the launch of this group and to have the support of Icíar and María Javierre. The group could not be in better hands. We will surely be adding a lot of knowledge and, together, we hope to help companies attract and retain customers through the use of Customer Experience solutions. We are excited about this new initiative!” declared Emilio Osete.
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge themselves and experiment. Companies can make faster and more informed decisions by using digital technologies like AI, machine learning, and predictive analytics. As you know, digital transformation is much more than simply adopting new technologies. It’s about transforming the organization and bringing together people, processes, and technology to create a more efficient, effective, effective and engaging experience for the customers. If we look at what digital transformation means for a business, it can be broken down into three different elements. The first is the adoption of new technologies that enable your company to improve efficiency. Second, the application of these technologies in order to create better customer experiences and increase revenue. Thirdly, the implementation of these technologies so that you can compete more effectively against other companies in your industry. So how do you get started? The first step is to figure out where you are today. Once you’ve done that, it’s time to decide what kind of digital transformation your organization needs — and where it can start making improvements right away. It is important to understand your organization’s strengths and weaknesses, as well as its opportunities and threats. This will help you build a roadmap for digital transformation. DIGIU Digital helps companies start their own journey towards a more digital future by providing them with the tools they need to grow their business while staying competitive in their industry. We are here to help you navigate this new world and make sure that your company remains relevant!
DIGIU Digital, a leading provider of digital transformation solutions, is proud to announce its sponsorship of the XVII edition of the AUSAPE Forum, one of the most prominent events in the SAP community in Spain. The Forum serves as a meeting point for clients, partners, and providers of SAP solutions, who gather to share knowledge and insights and promote best practices in the field. The theme of this year’s AUSAPE Forum is “Digital Humans,” which explores the interaction between humans and technology in the context of the digital age. As a sponsor of the event, DIGIU Digital will be presenting a thematic session on June 2, entitled “CX – The customer experience in the digital age.” This session will delve into the latest trends and best practices in delivering exceptional customer experiences in a rapidly evolving digital landscape. The AUSAPE Forum will take place on June 1 and 2 at the Seville Conference and Exhibition Center, and will feature a diverse range of sessions and workshops focused on SAP solutions and related technologies. The event provides an excellent opportunity for attendees to network with peers, learn about the latest trends and innovations in the field, and gain valuable insights from industry experts and thought leaders. As a company dedicated to delivering innovative digital transformation solutions, DIGIU Digital is thrilled to be a part of this year’s AUSAPE Forum and looks forward to sharing its insights and expertise with attendees. The company’s participation in the event reflects its ongoing commitment to supporting the SAP community and helping organizations of all sizes leverage the power of technology to drive growth, efficiency, and innovation. Follow the video of the event and get to know everything that happened: The event will be held on June 1 and 2 at the Seville Conference and Exhibition Center.
You know the importance of good customer service, but do you have what it takes to measure its effectiveness? It’s more important than ever before to do so. According to a 2016 report by NewVoiceMedia, one of the Global Leaders in Cloud-Based Contact Centers and Inside Sales Solution, 94% of customers would take their business elsewhere after just one bad experience with customer service. Some other stats: A key aspect in ensuring that all the interactions with the customers are positive is creating a strategy for measuring and improving your service. Here’s how to start at your organization: – Have the right tools in place.If you don’t have an easy way to access and analyze data from the interactions with your clients, it’ll be difficult for your team to get a full picture or make meaningful improvements. – Determine what constitutes a good customer service.The phrase “good customer service,” unfortunately, means different things depending on whom you ask. To avoid confusion, work with your team to agree on specific metrics that can be measured and compared over time (ex., average time per call). This will allow you to pinpoint where there may be room for improvement. – Identify gaps in your process— and fix them!Once you have an objective method of measuring performance and a clearer understanding of what makes up great customer service, it’s much easier to identify potential lapses in quality. For example: Are most customers rating their interactions highly? Is there a correlation between shorter average handle times per call and happier customers? Ask yourself these questions often as you gather more data points using the tools at your disposal. A powerful platform that brings solutions to all those topics is SAP Commerce. It helps companies save time, reduce complexity, and connect with customers across different channels, which further helps in achieving excellent customer experience. Digiu Digital is a leading provider of SAP Solutions. For more than 20 years, our technology experts have been helping businesses to automate and modernize their processes, and to build their strategic capabilities focused on customer experience.
DIGIU Digital is Spryker’s first partner in the Iberian market for innovative solutions. In January of this year, Digiu Digital partnered with Spryker, a Berlin-based technology provider to innovative solutions for e-commerce. This partnership will allow DIGIU to offer its customers Spryker’s unique commerce model. DIGIU is Spryker’s first partner in Spain and both companies are looking to open up future opportunities in Latin America, as DIGIU already has operations in Brazil. According to Emilio Osete, Co-Founder and CEO of DIGIU, “Spryker’s innovative solution is a perfect fit for our digital marketplace customers. Spryker’s business architecture and hybrid setup allows us to offer our customers even more flexibility in developing their marketplace.” The collaboration between DIGIU and Spryker is a promising union that is poised to revolutionize the digital commerce space. By leveraging Spryker’s cutting-edge technologies and DIGIU’s extensive experience in digital transformation, the two companies can deliver exceptional value to their customers. DIGIU has long been known for its outstanding digital commerce offerings, which enable companies to streamline their operations and accelerate their growth. With Spryker’s powerful technology stack, DIGIU can expand its capabilities even further, providing businesses with new and innovative ways to manage their markets effectively. The partnership between these two industry leaders creates a robust digital commerce platform that empowers companies to stay ahead of the competition. One of the main objectives of this merger is to offer B2B and B2C companies with a comprehensive solution that helps them navigate the complexities of the digital landscape. The world of e-commerce is constantly evolving, and businesses need to adapt quickly to stay relevant. DIGIU and Spryker recognize this need and are committed to helping their customers mitigate risks while maximizing opportunities. Through this partnership, businesses can leverage the power of AI, machine learning, and other cutting-edge technologies to drive innovation and achieve their digital transformation goals. The collaboration between DIGIU and Spryker is a testament to their shared vision of empowering businesses to thrive in the digital age. “Our partnership with DIGIU is a statement of intent to double our global expansion by 2022,” said Boris Lokschin, co-founder and CEO of Spryker. “With DIGIU, we will help customers achieve their digital commerce goals, regardless of where they are in their journey.” “This partnership was built around our shared interests and values in finding and delivering innovative solutions to help our clients meet their business challenges. We have already achieved great results from this union and we look forward to further strengthening the ties with Spryker to move forward together into the future”, concluded Willy Möller, co-founder and CDO of DIGIU. “At DIGIU, we are always looking to offer our customers the most advanced solutions on the market and make digitization as simple as possible for them,” said Emilio Osete. “Our association with Spryker will allow us to improve our services to our clients. Together we will deliver innovative digital commerce solutions across our current and future customer base.” Learn more at: https://spryker.com/en/digiu-partners-with-spryker/
The new partnership with DIGIU will make Spryker technologies available to the company’s customers in Spain, with future expansion planned for Latin America. BERLIN, GERMANY, January 25, 2022 /EINPresswire.com/ Spryker Systems, the fastest growing enterprise digital commerce platform for B2B, Enterprise Marketplaces, Unified Commerce and B2C, has announced a new strategic partnership with DIGIU, a Spain-based digital experience agency. The partnership will see DIGIU offer Spryker’s unique composite commerce model to customers throughout the Iberia region. DIGIU is Spryker’s first partner in Spain and opens up future opportunities in Latin America, where DIGIU also has offices. The association has broader global expansion plans that will make Spryker’s easy-to-use and adaptable platform available worldwide in 2022. DIGIU works with large clients who seek to be leaders in their industries. By partnering with Spryker, DIGIU customers can use Spryker’s digital commerce offerings to continue their digital transformation efforts and stay ahead of the competition. With 15 years of experience, DIGIU supports clients’ digital commerce projects with an agile approach that makes use of the latest technologies. DIGIU’s primary customer base is within the food and beverage and fashion industries, many of which, until now, have been using SAP’s e-commerce platform. These customers will now be able to accelerate their digital commerce process with the Spryker platform, whether they are at the beginning of their transformation or already well on their way. “Our partnership with DIGIU is a statement of intent to double down on our global expansion in 2022. We know that customers across all industries need to act quickly to seize the digital business opportunity in front of them, and this is especially true in the retail industry. food and fashion sectors, where digital commerce is advancing at high speed,” said Boris Lokschin, co-founder and CEO of Spryker. “With DIGIU, we will help clients achieve their digital commerce goals, no matter where they are in the process. With our speed, flexibility and scalability, Spryker will enable DIGIU customers to launch and manage their digital marketplaces in less time and with more features.” “At DIGIU, we always seek to offer our customers the most advanced solutions on the market and make digitization as simple as possible for them,” said Emilio Osete, General Director and Partner of DIGIU. “Our association with Spryker will allow us to improve our services to our clients. Together we will deliver innovative digital commerce solutions across our current and future customer base.” Best known for enabling companies to become digital leaders in B2B and Enterprise Marketplaces, Spryker is rapidly expanding internationally. Last year, the company was again named the leading digital commerce platform in the Benelux region, included in the Emerce100 ranking, and has seen over 100% year-over-year growth in the North American enterprise digital commerce market. About DIGIU DIGIU Digital is a technology consulting firm that designs, builds and operates client digital projects with one mission: to make digital simple and possible to create new digital revenues and experiences. Headquartered in Madrid, Spain with offices in Germany and Brazil, the company has one of the largest portfolios in the digital space, with more than 250 innovative digital projects in more than 25 countries. With more than 100 experts and digital natives, we cover end-to-end digital services with a single team. Offering from strategy to implementation with a unique experience in digital commerce in the technology space. Since 2006, we have more than 16 years of comprehensive experience. Find out more at: https://digiu.me. About Spryker Spryker Systems GmbH is a private technology company based in Berlin, Germany and New York, USA. Founded in 2014, Spryker enables companies to create sophisticated transactional business models in unified commerce, including B2B, B2C, and Enterprise Marketplaces. Spryker is the state-of-the-art, fully-composite platform-as-a-service (PaaS) solution with autonomous architecture. The company is loved by developers and business users all over the world. Spryker customers expand their sales reach and increase revenue with a system that enables them to increase operational efficiency, lower total cost of ownership, and expand into new markets and business models faster than ever. Spryker solutions have enabled more than 150 companies to manage transactions in more than 200 countries worldwide and are trusted by brands such as Aldi, Siemens, Hilti and Ricoh. Gartner® recognized Spryker as a Visionary in the 2021 Magic Quadrant™ for Digital Commerce, just one year after its first appearance (2020), and has also been named a Major Player in B2B eCommerce by IDC. Finally, it is the only commerce platform that provides B2B, B2C, D2C and Marketplace capabilities. Find out more at: https://spryker.com Press Spryker Systems GmbH +49 30 208498350 press@spryker.com Link to the original content: https://www.einnews.com/pr_news/561382143/spryker-partners-with-digiu-to-bring-sophisticated-digital-commerce-initiatives-to-spain